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Children aged 6 to 12 pay as children 12 and up pay as adults.

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Dear guests,

As a hospitality group, we are proud to look after our guests and travelers from all over the world. Our priority is and always will be our guests’ health and safety.

In the last few weeks, the evolution of COVID-19 has been significant around the world, and more recently, in our country. Therefore, it is important to take the necessary measures to prevent this virus from spreading. The actions that we will take as businesses, consumers and citizens in the following weeks are crucial in preventing Mexico from entering a state of emergency, contact and quarantine.

In Cotelier Hotels, health and safety comes first, that is why we have made the decision to close all of Cotelier Hotels until it is deemed safe to reopen.

We understand the stress this fast-growing problem may cause. We are all taking social distancing and even isolation measures because we worry for others and ourselves. Once we get through this situation, these actions will make us closer. When that time comes, we hope to welcome you at your home away from home in Playa del Carmen.

We are waiving cancellation fees for all reservations not traveling on a group rate for stays through April 30, 2020. This is applicable to existing and new reservations.

If you’ve reserved a non-refundable rate, we will accommodate date changes up to 12 months.

If you’ve reserved using an online booking platform, please contact them directly for modifications or cancellations.

Please Stay Safe, Stay Healthy and Stay Home.

Sincerely,

Team Cotelier Hotels