BEST RATE GUARANTEE
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BEST RATE GUARANTEE

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FAQ's

Location

The hotel is located on the corner of 10th Av. And 10th bis Street. Half a block from the famous 12th street, known for its nightlife.

There are different transportation options:

By bus (ADO), by taxi, by rental car or by private transfer service.

By bus: Cancun Buses operates a timetabled service, they usually run every 30 min from the Cancun Airport to Playa del Carmen non-stop. It is a 50-60 minute ride away. The service begins at both the (terminal) T1 International and (terminal) T2. You will easily find the ADO bus ticket module located on the arrivals level inside and outside each of these terminals. Major credit and debit cards are accepted.

There are two bus stations in Playa del Carmen, one is called (Quinta Terminal) located on 5th avenue and Benito Juaréz avenue, 5 minutes walking to the hotel. There is another bus station called (Alterna terminal) located on 20th avenue between 12 north street and 12th Bis Street which is closer to the hotel just 3 minutes walking to the hotel.

By rental car: Cancun’s Airport is located just 55.6km from the hotel and driving takes about 45 minutes in light traffic. Most routes to the airport carry regular signs of the universally recognisable traffic symbols.

By private transfer service: It can be reserved with our reservations team by phone or email. If you have not pre-booked, it is recommended to do it at least 24hrs prior to your arrival. You could be picked up at T1, T2, or T3 and taken directly to the hotel.

No. This service is external and can be reserved in advance. It has a cost.
We have an external parking for our guests located two blocks from the hotel. It’s subject to availability.
The hotel is located one block away from the famous 5th Avenue, where most of the shops in Playa del Carmen are concentrated. Likewise, the 5th Allegria mall, is located a few blocks from the hotel.

Rooms

We have three types of rooms: Superior King (One King Bed), Deluxe Queen (Two Queen Beds) and Marquee Suite (Special Bed and Bathtub).
The maximum capacity per room is three adults.
Only the Marquee Suite has a bathtub.
We offer our guests: bathroom items, bath towels, pool towels and bathrobe.
No. For safety reasons, smoking is not allowed inside the rooms. The rooms have a terrace where smoking is allowed.
Yes, breakfast is included. It includes a plate of fruit, a dish to choose from the menu, american coffee and a glass of juice.

General

We have a restaurant for breakfast and brunch on the ground floor. On our rooftop, we have a roof bar and a pool with an excellent view.
Any official identification showing a photo of the guest, as well as their name, which must match their reservation.
Payment can be made directly at the hotel at the arrival.
We accept cash and credit or debit cards.
You can ask in Front Desk about the tours and our team will put you in contact with the tour agency to hire or request information about their packages.

In case of a reservation cancelation request, only the minimum penalties will be applied according to what is established in the cancellation policy, otherwise the total cost paid would be lost.

Our cancellation policy establishes the following penalties:

Cancellation in low season: A one night penalty will be charged as long as it is done at least 3 days in advance.

Cancellation in mid season: A penalty of two nights will be charged as long as a minimum of 7 days in advance is made.

Cancellation in high season: A penalty of three nights will be charged as long as a minimum of 14 days in advance is made.

Consider the New Year and Easter holidays as high season. The terms and conditions may vary depending on the conditions under which your reservation was purchased.

In the case of a reservation with non-refundable policies, the above would not apply.

The nights without modifications, or early departures will not apply for any type of refund.
If you made your reservation through Cotelier Hotels, you need to contact us directly at Tel. +52 1 (984) 147 6242 or send an email to reservations@coteliergroup.com. If you made your reservation through a travel agency, you need to contact them directly.

Up to 3 general changes can be made in a reservation by applying the same timescale according to the seasonal cancellation policy otherwise a penalty night will be charged. The request for changes can be by email to reservations@coteliergroup.com.